Our Policies

Refund Policy

Conditions for Refund:

• Customers are eligible for a refund if they receive a defective product, if the packaging is broken, or if the items do not arrive. Defective products include those that are spoiled, damaged, or otherwise unfit for consumption.

Time Frame:

• Refund requests must be made within 7 days of receiving the product. This ensures timely resolution and quality control.

Proof Required:

• To process a refund, customers must provide a photo of the issue, whether it is the defective product or the broken packaging. This helps us understand the problem and improve our service.

Process:

• Customers can request a refund by contacting us via email at info@organicsuperfoodco.co.uk or through our contact form at https://organicsuperfoodco.co.uk/contact-us/. Please include your order number and a description of the issue along with the photo.